Subscription Management
Subscription Management Policy
This Subscription Management Policy applies if you purchase a subscription, auto-delivery plan, refill plan, or recurring order from [Your Store Name].
If we do not currently offer subscriptions, this policy will apply only when subscription options become available.
How Subscriptions Work
When you purchase a subscription product, you authorize us or our subscription/payment provider to automatically charge your selected payment method at the frequency shown at checkout.
Subscription details may include:
Product name
Subscription price
Billing frequency
Delivery frequency
Renewal date
Shipping fees, if applicable
Cancellation instructions
These details will be shown before checkout.
Billing
Your payment method will be charged automatically according to your selected subscription schedule.
If your payment fails, we may retry the charge or notify you to update your payment method.
Subscription Changes
You may be able to manage your subscription by:
Changing delivery frequency
Updating shipping address
Changing payment method
Skipping a shipment
Pausing a subscription
Canceling a subscription
Available options may depend on the subscription app or customer portal used by our store.
How to Cancel
You may cancel your subscription by:
Logging into your customer account, if available
Using the subscription management link sent by email
Contacting us at support@rosalumi.com
Please cancel at least [48 hours / 3 business days] before your next billing date to avoid being charged for the next shipment.
Refunds for Subscription Orders
Once a subscription order has been processed or shipped, it may not be canceled.
Eligible returns and refunds are handled according to our Return & Refund Policy.
Price Changes
If subscription prices change, we will notify you when required before the new price applies.
Product Availability
If a subscription product becomes unavailable, we may delay, replace, or cancel the subscription. If this happens, we will notify you.
Customer Responsibility
You are responsible for keeping your shipping address, billing information, and email address up to date.
We are not responsible for subscription orders shipped to an outdated or incorrect address if you did not update your information before billing.
Contact
For subscription help, contact: