Shipping & Delivery

Shipping & Delivery Policy

Thank you for shopping with [Your Store Name]. Below is our shipping and delivery policy.

Order Processing Time

Most orders are processed within [1-3] business days after payment is confirmed.

Orders are not processed on weekends or holidays.

During peak seasons, sales events, or holidays, processing may take longer.

Estimated Delivery Time

Estimated delivery time is usually [7-15] business days after order processing.

Delivery times may vary depending on:

Customer location
Carrier delays
Weather conditions
Customs or import checks
High order volume
Incorrect or incomplete address information

Shipping Locations

We currently ship to [United States / selected countries].

If you are outside our shipping area, your order may be canceled and refunded.

Shipping Confirmation and Tracking

After your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 2-5 business days to appear.

Shipping Delays

We work hard to ship orders on time. However, delays can happen due to carrier issues, weather, holidays, customs, or other circumstances outside our control.

If your order is delayed, please contact us at support@rosalumi.com.

If we cannot ship your order within the stated time frame, we will contact you with an update and available options.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you entered the wrong address, contact us immediately. We can only update the address before the order is processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost Packages

If tracking shows your package was delivered but you did not receive it, please:

Check around your delivery location
Ask household members or neighbors
Contact the carrier
Contact us with your order number

We will do our best to help, but we are not responsible for packages marked delivered by the carrier.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply. These charges are the customer’s responsibility unless otherwise stated at checkout.

Multiple Shipments

If you order multiple items, they may ship separately depending on product availability and fulfillment location.

You may receive more than one tracking number.