Return & Refund Policy

Return & Refund Policy

We want you to feel confident shopping with [Your Store Name]. If you are not satisfied with your order, please review our return and refund policy below.

Return Window

We accept eligible return requests within [30] days of delivery.

To be eligible for a return, the item must be:

Unused
Unopened, when applicable
In the original packaging
In the same condition received
Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

Used grooming products
Opened shampoos, sprays, creams, or pet-care liquids
Items with pet hair, stains, odor, or signs of use
Gift cards
Final sale items
Items damaged by misuse
Products returned without approval

How to Start a Return

To request a return, contact us at support@rosalumi.com with:

Order number
Full name
Reason for return
Photos or videos, if applicable

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within [7] days of delivery.

Please include:

Order number
Clear photos or videos of the issue
Photos of the packaging
A short explanation of the problem

If approved, we may offer a replacement, store credit, or refund.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method.

Please allow 5-10 business days for your bank or payment provider to process the refund.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company
Contact your bank
Then contact us at support@rosalumi.com

Order Cancellation

Orders can only be canceled before they are processed or shipped.

If your order has already shipped, it cannot be canceled, but you may request a return after delivery if eligible.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect address, we may deduct shipping costs and carrier fees from any eligible refund.