FAQs
Frequently Asked Questions
What type of products do you sell?
We sell practical pet-care products for dogs and cats, including grooming tools, shampoos, deodorizing sprays, paw-care products, and other home pet-care essentials.
Are your products for dogs, cats, or both?
Many of our products are suitable for both dogs and cats, but each product may have different usage instructions. Please read the product page carefully before use.
Are your products medical treatments?
No. Our products are not medical devices or veterinary treatments. They are intended for general grooming, cleaning, odor control, and daily pet-care support.
If your pet has open wounds, infection, severe itching, swelling, hair loss, pain, or ongoing discomfort, please consult a veterinarian before using any grooming or care product.
How do I use grooming or care products safely?
Always follow the instructions on the product page or packaging. Avoid contact with eyes, ears, nose, mouth, and irritated skin. Stop use if your pet shows signs of discomfort.
How long does order processing take?
Most orders are processed within [1-3] business days after payment is confirmed.
Processing time does not include weekends or holidays.
How long does shipping take?
Estimated delivery time is usually [7-15] business days after processing, depending on your location, carrier delays, and product availability.
Will I receive a tracking number?
Yes. Once your order ships, we will send tracking information to the email address used at checkout.
Why is my tracking not updating?
Tracking may take 2-5 business days to update after the package is shipped. If your tracking has not updated for more than 7 business days, contact us at support@rosalumi.com
Can I change or cancel my order?
Please contact us as soon as possible. We can only change or cancel an order before it has been processed or shipped.
Once an order has shipped, we cannot cancel it, but you may be able to request a return after delivery if the order qualifies under our return policy.
What if I entered the wrong shipping address?
Please contact us immediately. If the order has not yet been processed, we will do our best to update the address.
We are not responsible for packages delivered to an incorrect address provided by the customer.
What if my item arrives damaged?
Please contact us within [7] days of delivery with your order number and clear photos or videos of the damaged item and packaging.
Do you accept returns?
Yes, eligible items may be returned within [30] days of delivery. Items must be unused, unopened when applicable, and in their original packaging.
Do you offer exchanges?
We may offer exchanges for defective, damaged, or incorrect items. For other exchange requests, please contact our support team.
Do you offer subscriptions?
If subscription products are available, subscription terms will be shown before checkout, including price, delivery frequency, billing frequency, and cancellation instructions.